FAQs & Contact

Frequently Asked Questions (and answers…)

Ordering your candles


Still need help? Then drop us a line…

Before getting in touch, please make sure you’ve checked through our FAQs above as most customer questions can be answered there.

If you still need help, please complete the form below to send us an email. Our working hours are 9am to 5pm Monday to Friday. We aim to respond to emails within 24 hours during the week. If we receive your email on a weekend or bank holiday, we will aim to respond the next working day.

Please note that Buy Candles Dot Shop is an internet based business and we can only offer support by email.